Support Center

KPI clients can use this page to submit service requests. Please call us at 610-994-9800 with an emergency request.

Please note that KPI has implemented a new Client Service Portal as a robust, secure, and intuitive platform designed to empower our clients with access to service and much more. As a unique part of our Managed Technology services, the Client Portal provides a centralized location where you can oversee various aspects of your IT operations with ease.

Features at a glance (for Users):

  • Submit/Review Service Tickets
  • Access Support Knowledge Base and Articles
  • Submit Purchase Requests
  • Access SaaS and Web Applications
  • Access Training Documents and Courses

Features at a glance (for Admins). In addition to User features:

  • Real-Time Dashboards: Gain insights and make informed decisions with up-to-the-minute data on your technology and services.
  • Technology Reporting: Access at your fingertips for reporting on infrastructure, software, licenses, security, security training, user feedback, and more.
  • Integrated Tools: Access a suite of tools to manage, analyze, and report on your performance.
  • Quotes: Access to your open and closed quotes
  • Invoices: Access to your open and paid invoices/Access to the existing KPI Accounting Portal for invoice review and payments

Admin Portal Experience

User Portal Experience

24/7 Support
 

To Submit a Service Request:

Please call us for all emergency service requests.