“We made the right decision in choosing KPI as our IT partner”
CFO at The Food Trust
Challenge
The Food Trust is a nonprofit organization in Philadelphia dedicated to ensuring that every community has access to affordable, nutritious food. They had been with their previous Managed Service Provider (MSP) for 10 years until they experienced significant issues including poor response times and a lack of strategic technology planning. The situation was reflected in their Net Promoter Score (NPS) of 6, indicating moderate dissatisfaction. Key concerns included the integration of independent systems, indecision between MS 365 and Google for email, outdated IT policies, and security challenges related to their hybrid workforce. The Food Trust needed a proactive MSP that could offer reliable support and collaborate on long-term technology strategies.
Solution
KPInterface (KPI) proposed our Managed IT Services to address The Food Trust’s challenges. This included implementing a responsive support system to address issues promptly, regular strategic planning sessions to align technology with organizational goals, and an assessment and upgrade of outdated systems to improve efficiency and security. KPI is working with management at The Food Trust to determine which email solution would work best for their organization, with the goal of ensuring consistent applications and enhanced security. Additionally, KPI committed to developing IT policies and procedures, securing remote work setups, and addressing general technology best practices.
Implementation
The onboarding process began with a thorough assessment of The Food Trust’s existing IT setup to identify critical areas needing immediate attention. KPI developed a customized plan focusing on quick wins and long-term improvements. This included recommendations for consolidating email systems for better communication and security, developing new IT policies, and upgrading outdated equipment through KPI’s managed procurement services.
KPI provided a detailed roadmap and scheduled regular meetings to ensure that The Food Trust is aligned with the proposed technology strategy. They also offered training sessions to help The Food Trust’s staff adapt to the new systems and processes.
“The onboarding and transition was very smooth and we look forward to building and implementing our policies. Very impressed with the support we received…“
Assoc. Director of Business Operations at The Food Trust
Results
By addressing these key areas, The Food Trust anticipated significant improvements in response times and overall satisfaction with their MSP. The consolidation of email systems is expected to result in more efficient communication and better security management. The development of a clear technology roadmap aligned with organizational goals was aimed at improving resource planning and utilization. Proactive IT policies and enhanced security measures were set to ensure smooth and secure operations, especially for their hybrid workforce.
Conclusion
The onboarding process designed by KPInterface for The Food Trust highlights the importance of responsive support and strategic planning in IT services. By providing detailed assessments and a structured plan for future improvements, KPI positioned The Food Trust to focus on their mission with confidence in their technology infrastructure. This partnership exemplifies KPI’s commitment to enhancing business success through efficient technology solutions.