Challenge: A Better Phone System For Less Money
“Thank you for setting us up to work remotely. That
service has allowed us to work from home and stay safe during the pandemic. You guys have been extremely responsive in solving any of our computer issues.”
-Alex Bassett Strange
Locally owned since 1861, Philadelphia based Bassetts Ice Cream has always kept their main priority on the frozen dairy treats that have made them a household name in the area. Still, the modern needs of any business requires well-functioning technology as the backbone for all of their day to day tasks. Few systems are more vital than a company’s VoIP phone system, especially in today’s flexible work environments. Enter KPInterface. Previously paying multiple vendors across multiple services, and receiving outdated features and calling charges, our KPI team knew immediately how to develop and deploy a plan that both reduced their monthly costs, as well as advanced the technology of their phone system features.
Beginning with primary decision makers, our technicians sat down with Bassetts employees and identified both how they worked currently, and how our cloud-based VoIP system could enhance and expand upon those workflow. Easy access from any location was quickly highlighted as an important feature, and our team was able to utilize our partner services to develop a highly upgraded and easily scalable phone system that allowed Bassetts employees to experience the same VoIP experience, regardless of what device they were working from, or where they were located at. State of the art features like auto-attendant,ring groups, enhanced hold music, voicemail-to-email transcription, and a highly flexible intercom system allowed employees to get back to what they do best: provide top notch ice cream to all their faithful Philadelphia patrons.
Process: Steps to Set Up Advanced VoIP
- Port phone numbers
- Install new phones
- Configure phones and phone numbers
- Set up extensions and auto attendant
- Create ring groups and hold music
- Train users in new phone system
Results: New Technology Investment Pays For Itself
After initial set up fees, there has been over a 400% decrease in their recurring phone costs. And they did not have to sacrifice any quality. Not only that, but they were able to add over half a dozen new features at no cost, plus eliminate any one-time call costs with unlimited calling for the whole team. Plus, instead of getting on the phone with the competitor’s lengthy customer service process, Bassetts team can call, chat, or email for immediate service.