Challenge: A Need for Managed IT
Nestec, Inc. faced several IT challenges. There was a pressing need to ensure adequate technical support for employees’ daily tasks. Additionally, with the increasing importance of cybersecurity, Nestec, Inc. required oversight of their IT security infrastructure. Finally, they aimed to improve productivity through the implementation of routine updates on their current software and applications.
Solution: A Managed IT Provider They Can Trust
To tackle these challenges, Nestec, Inc. engaged the services of KPInterface, Inc., a reputable IT service provider.
“They’re proactive in ensuring we’re up-todate, compliant, secure, and utilizing the latest the IT world has to offer.”
Morgan Nester,Controller at Nestec
Implementation: Strategic IT Empowerment
A crack team of professionals were assigned to the project, ensuring personalized attention to Nestec’s needs. Strategic IT management involved regular meetings to align technology with Nestec’s business goals, assessing the current state of technology, and reviewing cybersecurity measures. Assistance
with hardware procurement and setup was provided, technological continuity was maintained, and KPI assisted in the development of policies and procedures for safe and effective technology use. Comprehensive support is assured through ongoing managed services, including help desk support, cybersecurity, IT consulting, and training.
Results: Improved Security and Productivity
The collaboration between Nestec, Inc. and KPInterface produced tangible results. There have been no data breaches since the partnership began, indicating improved security. Routine software and patch updates are executed, ensuring that Nestec’s systems remain up-to-date and secure. The help desk provides quick resolution of submitted help tickets, minimizing disruptions. Quarterly account updates with a dedicated Account Manager ensure proactive management. Additionally, the onboarding process for newly hired employees are smoother, enhancing overall efficiency. Effective management of hardware from procurement to retirement contributes to cost-effectiveness. Lastly, year-over-year improvements in productivity resulted from upgrades to software and applications.
Conclusion: A Lasting Partnership for Excellence
The partnership between Nestec, Inc. and KPInterface serves as a prime example of a successful collaboration that effectively addressed critical IT challenges and fostered ongoing improvement in Nestec’s operations. KPI’s dedication to providing full-service support, their proactive approach to aligning technology with business goals, and their commitment to staying at the forefront of IT advancements have proven to be invaluable to Nestec’s success in the competitive air pollution control technology market.